Customer Care

We're here to make sure every experience with The Maison Pets is a good one — from your first browse to long after your order arrives.

How to Reach Us

The fastest way to get help is by visiting our contact page and sending us a message. We respond to all enquiries within 24 hours, Monday to Friday.

For common questions about sizing, orders, and returns, our FAQ page has quick answers.

Orders & Shipping

We ship all orders within 48 hours of purchase. Once dispatched, you'll receive a tracking link by email so you can follow your package every step of the way.

• Standard shipping — 5 to 10 business days
• Free shipping on all US orders
• International orders — see our shipping policy for details

Returns & Exchanges

We want you (and your pet) to love what you receive. If something isn't right, we offer easy returns within 30 days of delivery. Items must be unused and in their original packaging.

To start a return, contact us with your order number and we'll take care of the rest. Full details are in our refund policy.

Sizing Help

Not sure which size to choose? Our size guide has measurements for all our harnesses and beds, with tips on how to measure your dog or cat at home. When in doubt, we're happy to help — just ask.

Product Questions

Have a specific question about one of our products? Check the product page for detailed descriptions and specs. For anything else — materials, compatibility, care instructions — don't hesitate to get in touch.

Our Commitment

We believe good customer care isn't a department — it's a standard. Every message we receive is read by a real person who cares about getting it right. Thank you for choosing The Maison Pets.