Customer Care

At The Maison Pets, exceptional care extends well beyond our products. Whether you're choosing the perfect harness or following up on an order, our team is here to make every step effortless.

Shipping & Delivery

Every order is prepared with care and dispatched within 48 hours. Enjoy complimentary shipping on all U.S. orders. Once your parcel is on its way, you'll receive a tracking link by email so you can follow it to your door. For full details, see our Shipping Policy.

Returns & Exchanges

We want you and your companion to be completely delighted. If something isn't quite right, you may return unused items in their original packaging within 30 days. Begin a return or exchange anytime via our Contact page. Full conditions are outlined in our Refund Policy.

Sizing & Fit

The right fit makes all the difference. For harnesses and apparel, measure your companion's chest at its widest point and compare against the size guide on each product page. Unsure between two sizes? Write to us — we'll gladly help you choose.

Caring for Your Pieces

Harnesses & leashes: wipe with a damp cloth and air dry. Avoid machine washing to preserve the hardware.
Beds & textiles: most covers are removable — follow the care label for the longest life.
Identity tags: a soft polish keeps engraving crisp and bright.