Shipping Policy

Thoughtful delivery is part of the experience at The Maison Pets. Here's everything you need to know about how your order reaches you.

Free U.S. Shipping

We offer complimentary standard shipping on all orders within the United States — no minimum required.

Order Processing

Orders are prepared and dispatched within 48 hours (Monday–Friday). Orders placed on weekends or holidays are processed the next business day.

Delivery Times

United States: typically 7–15 business days after dispatch.
Delivery windows are estimates and may vary with carrier volume or seasonal demand.

Order Tracking

As soon as your order ships, we'll email you a tracking link so you can follow your parcel every step of the way. If you haven't received tracking within 4 business days, please contact us.

Delays

While we work hard to deliver on time, occasional delays can occur due to customs, weather, or carrier disruptions. If your order seems delayed, reach out — we'll personally look into it for you.