Returns & Refunds

30-Day Return Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns within 30 days of delivery.

Eligibility

To be eligible for a return, items must be:

Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)

Items that are not eligible for return: personalized or custom-made items, items marked as final sale, and items that have been used or damaged after delivery.

How to Initiate a Return

Email us at support@themaisonpets.com with your order number and reason for return.
2. We will respond within 1–2 business days with return instructions.
3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable.

Exchanges

We are happy to exchange an item for a different size or color if available. Please contact us at support@themaisonpets.com to arrange an exchange.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at support@themaisonpets.com. We will cover return shipping costs and send you a replacement at no additional charge.

For any questions about returns or refunds, reach out to us at support@themaisonpets.com. We are here to help.