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SHIPPING POLICY

Thank you for shopping at The Maison Pets!

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

We offer FREE standard shipping on all orders to the United States.

Estimated delivery times:

Standard Shipping: 8-24 business days

Please note that delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

At this time, we only ship within the United States.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

The Maison Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Items

The Maison Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at support@themaisonpets.com within 7 days of delivery.

If you have any questions about your order's shipping, please contact us at:

Email: support@themaisonpets.com

Website: themaisonpets.com